Loudoun County Indoor Skydiving Experience

First visit - my child was the only one at her time schedule and we end up waiting for an hour and a half past our time, as some one ( looked like parent was one of the staff member as he new everyone) had a party and they were more then an hour behind, looked like all people at that party went for additional times etc., NO one told us how locn we will be waiting - communication problem, why our instructor was affraid to ask them? he was just telling us - 20 more minutes, then that group will go again, and again. He could have just go there and ask to get my kid there, same as when later another instructor with her flyer was in the tunnel with us. it was Sunday evening, after two hours waiting to fly my child was hungry, unhappy, and did not wnat to fly - of cause no one will refund or will reschedule, absolutely no wrights for customers, I asked for full face helmet - instructor said that for first time all should wear open face with googles, my child said it was extremely uncomfortable, she could not breath, everyone else were wearing full face helmet. No one apologized, no one offer anything , no one ever answered to my email. Only after flight staff try to sell you new flight. As I had a second gift certificate we had to come back, hoping for better experience, tryied to book early time and called to be sure that they on time. WHen checked in and asked for full faced helmet - staff told be sure, and then asked for additional $9.99 per helmet for upgrade, NOTHING ON THIER SITE THAT TWO DIFFRENT helmets offered and that full face is upgrade, also when I showed to her that my package has " ALL EQUIPMENT INCLUDED" she still said not the full face, then she was nopt sure, then went top talk to manager, who never came to the front desk, same as they never return your emails . Then she came back and said - or it is $5 per helmet. which we had to pay , I was just tired from all their bad service and did not want to spent there more time, and ask for manager as think it would not help anyway. we saw that day everyone were flying with open face helmets. It is bad customer service, air is blowing very hard, even with closed face helmet can be difficult to breath if put had up. Just because they have no competition in this area yet, management or owners dont care about customer servise or making customers happy.Staff trained only charge extra for everything , most answers they gave me were not true, and did not made my experience better. When you pay $100 fro 3 minutes flying time - and you have to wait long time as you are nit important as someone who is in front of you - do you want to spent more - NO. I would not mind upgrade the experience - but not to pay for hidden fees - as unknown helmet fees. which is not published anywhere - and probably different everyday.

I took my son and his friends to celebrate his 10th birthday. We all had such an amazing time. Great for all ages.

~ ~ to have this adventure. My cousin and I (80 yrs and 83 yrs, respectively) did the iFly experience at Loudon 2 days ago and it was (literally) a blast! The staff was very helpful, and our instructor, Zach Mullford, was great. Scratch one more off the 'bucket list' !

Indoor skydiving here is awesome. Definitely “bucket list” worthy if you ever have wanted to jump out of an airplane. This has been in my list for years...because I thought it would help me with my fear of heights. My wife however said that doing iFly indoor skydiving would be the closest I get to skydiving due to life insurance concerns. I guess I would be more worried if she encouraged me to go ahead and go for it(actual skydiving) since we just upped my insurance coverage ;)) Awesome experience to do with the family! Bring your camera/cam corder and/or iPhone!!!